RETURN POLICY

Last Updated: 11 March 2026

At Pratimde Solutions Private Limited, we strive to ensure a smooth and satisfactory shopping experience for our customers. If you are not completely satisfied with your purchase, you may request a return, refund, or exchange subject to the terms outlined below.

1. Return Eligibility

Returns are accepted within 10 days from the date of delivery.

To be eligible for return, the product must:

  • Be unused and in its original condition

  • Be returned in the original packaging

  • Include all tags, labels, accessories, and manuals

  • Be accompanied by the original invoice or proof of purchase

Products that do not meet these conditions may be rejected for return.

2. Return Request Process

To initiate a return request, customers must:

  1. Contact our support team through the contact details available on the Platform, or

  2. Send an email with the following details:

    • Order ID

    • Product name

    • Reason for return

    • Photos of the product (if damaged or defective)

Once the request is reviewed and approved, instructions for the return shipment will be provided.

3. Refunds

After the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If the refund is approved, the amount will be processed and credited to your original payment method within 3–5 business days.

Please note that banks or payment providers may take additional time to reflect the refund in your account.

4. Exchanges

If you request an exchange for an eligible product, the replacement product will be shipped after the returned item is received and verified.

Replacement delivery typically occurs within 3–7 working days, subject to product availability.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please report the issue within 48 hours of delivery.

You may be required to provide:

  • product photographs

  • packaging images

  • order details

Once verified, we will arrange either a replacement product or a full refund, depending on availability and customer preference.

6. Return Shipping Responsibility

In most cases, the Platform or seller will arrange the return pickup through our logistics partners.

However, in certain cases where pickup service is not available in your area, you may be required to ship the product back to the seller’s return address.

Return shipping charges may be:

  • borne by the seller if the product is defective, damaged, or incorrect

  • borne by the customer if the return is requested due to personal preference or non-defective reasons.

7. Non-Returnable Products

Certain categories of products may not be eligible for return due to hygiene, safety, or regulatory reasons.

Such products will be clearly marked as “Non-Returnable” on the product page at the time of purchase.

8. Policy Updates

Pratimde Solutions Private Limited reserves the right to modify or update this Return Policy at any time without prior notice. Any updates will be published on this page.