PRIVACY POLICY

INTRODUCTION

This Privacy Policy describes how Pratimde Solutions Private Limited and its affiliates (collectively “Pratimde Solutions Private Limited,” “we,” “our,” or “us”) collect, use, share, protect, or otherwise process your personal information through our website https://pracollection.in/ (hereinafter referred to as the “Platform”).

Please Note:

  • You may be able to browse certain sections of the Platform without registering with us.

  • We do not offer any product or service under this Platform outside India.

  • Your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by this Privacy Policy, our Terms of Use, and applicable service/product terms and conditions.
You further agree to be governed by the laws of India, including but not limited to those applicable to data protection and privacy.

If you do not agree with this Privacy Policy, please do not use or access our Platform.

1. COLLECTION OF INFORMATION

We collect your personal data when you use our Platform, avail services, or otherwise interact with us during the course of our relationship.

The information we collect includes, but is not limited to:

  • Personal Data: Name, date of birth, address, telephone/mobile number, email ID, and proof of identity or address (if required).

  • Sensitive Personal Data (with your consent): Bank account details, credit/debit card details, UPI information, payment instrument data, or biometric data (facial features or physiological identifiers) for specific service features.

  • Behavioral Data: Your preferences, browsing patterns, and other information you choose to provide.

We may also collect your transaction details on our Platform or through third-party business partners. When personal data is collected by third-party partners directly, their privacy policies shall apply. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing any data.

Important: If you receive an email or call from someone claiming to represent Pratimde Solutions Private Limited asking for sensitive information (such as debit/credit card PIN, OTPs, or passwords), do not share such details. Report any such incidents immediately to law enforcement authorities.

2. USAGE OF INFORMATION

We use your personal data to:

  • Provide and manage the services you request.

  • Assist sellers and partners in processing and fulfilling your orders.

  • Enhance and personalize your customer experience.

  • Resolve disputes and troubleshoot issues.

  • Inform you about products, offers, and service updates.

  • Detect, prevent, and investigate fraud or illegal activity.

  • Conduct research, surveys, and marketing analysis.

  • Enforce our Terms and Conditions.

If you withhold permissions for specific uses, your access to some services may be affected.

3. SHARING OF INFORMATION

We may share your personal data under the following circumstances:

a. Internal Sharing

Within our group companies, affiliates, and internal departments for service fulfillment, marketing, and analytics. These entities may contact you for related offerings unless you opt-out.

b. Third Parties

We may disclose your data to trusted third-party partners such as:

  • Logistics partners and delivery agents

  • Payment processors and banking partners

  • Reward program providers and business associates

  • Technology and marketing service providers

Such disclosures are made to enable service delivery, comply with legal obligations, or prevent fraudulent activities.

c. Government/Authorities

We may disclose personal data to government or law enforcement agencies if required by law or in good faith belief that such disclosure is necessary to:

  • Respond to legal processes, subpoenas, or court orders.

  • Enforce our Terms of Use or this Privacy Policy.

  • Address intellectual property or legal rights violations.

  • Protect our users, employees, or the public from harm.

4. SECURITY PRECAUTIONS

We adopt reasonable administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, loss, misuse, or alteration.

Whenever you access your account information, we ensure encryption and secure server usage. However, no online transmission is entirely secure. By using our Platform, you acknowledge the inherent risks of data transfer over the internet and agree to safeguard your account credentials.

5. DATA DELETION AND RETENTION

You may delete your account at any time through your profile/settings or by writing to us using the contact details below.

Deletion requests may be delayed or denied if there are ongoing orders, claims, or pending obligations. Once deleted, your account and all linked data will be permanently removed.

We retain your personal data only for as long as necessary for business, operational, or legal purposes.

Retention Guidelines:

  • Active Accounts: Data retained for the duration of account activity.

  • Inactive Accounts: Retained for up to 1 year from last activity, unless longer retention is legally required.

  • Legal/Tax Records: Certain data (like invoices, transaction logs) retained to meet statutory compliance requirements.

After this period, data is securely deleted or anonymized for research, analysis, or fraud prevention.

6. YOUR RIGHTS

You have the right to:

  • Access: View your personal information stored with us.

  • Rectify: Correct any inaccurate or outdated information.

  • Withdraw Consent: By contacting our Grievance Officer (see details below).

Please note that withdrawal of consent is not retroactive and may limit your ability to use certain Platform features or services.

7. CONSENT

By using our Platform or providing your personal data, you consent to our collection, use, and disclosure practices as described herein.

If you share another person’s personal data, you confirm that you are authorized to do so and permit us to process that information as per this Privacy Policy.

8. CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page, and major changes may be communicated through email or on-site notifications as required by law.

9. GRIEVANCE OFFICER

For queries, complaints, or concerns regarding data protection or this Privacy Policy, please contact:

Name of the Office: Pratimde Solutions Private Limited
Designation: To be updated (DIN)

Registered Address:
Gate No. 2, Floor No. 7, Room No. 18, Hong Kong House (Poddar Court),
Rabindra Sarani, Lal Bazar, Kolkata, West Bengal – 700001

📞 Phone: +91 8797432075
✉️ Email: pratimdesolu@gmail.com / partha@pracollection.in
🕘 Working Hours: Monday – Friday (9:00 AM – 6:00 PM)