SHIPPING POLICY

Last Updated: 11 March 2026

At Pratimde Solutions Private Limited, we take utmost care to ensure that your orders are delivered safely and within the expected timeframe.

1. Shipping Method

All orders are shipped through registered domestic courier companies and/or India Post (Speed Post).

Shipping partners may include recognized logistics providers depending on the delivery location.

Orders are dispatched only after successful confirmation of payment and order processing.

2. Order Processing Time

Orders are generally processed within 1–2 business days from the date of order confirmation and successful payment.

Processing time may be longer during:

  • festive seasons

  • sales or promotional campaigns

  • unforeseen operational delays

3. Delivery Timeline

Orders are typically delivered within 7 working days from the date of dispatch, or as per the delivery timeline communicated at the time of order confirmation.

Delivery timelines depend on:

  • courier partner serviceability

  • destination location

  • logistics network availability

The Platform Owner shall not be liable for delays caused by:

  • courier companies

  • postal services

  • natural disasters

  • government restrictions

  • unforeseen logistical issues.

4. Tracking Information

Once your order is dispatched, you will receive a shipment confirmation email containing:

  • tracking number

  • courier partner details

  • tracking link

Customers can use this information to track the status of their shipment in real time.

5. Delivery Address

All orders will be delivered to the shipping address provided by the buyer at the time of placing the order.

Customers are responsible for ensuring that the shipping address, PIN code, and contact number are accurate.

Pratimde Solutions Private Limited shall not be responsible for delivery failures caused by incorrect address details provided by the customer.

6. Shipping Charges

If any shipping charges apply, they will be clearly displayed at the checkout page before payment.

Shipping charges, if applicable, are non-refundable even if the order is cancelled or returned, unless the return is due to a defective or incorrect product.

7. Failed Delivery

If delivery fails due to reasons such as:

  • incorrect address

  • customer unavailable at delivery location

  • refusal to accept the order

the courier partner may attempt redelivery based on their delivery policy.

If the shipment is returned to the seller due to failed delivery attempts, the order may be treated as cancelled and refund or reshipment may be processed as per the Platform’s policies.

Additional shipping charges may apply for reshipment requests.

8. Exchange and Replacement Shipments

For approved exchange or replacement requests, the replacement product will be shipped within 5–7 working days after the returned product has been received and verified.

9. Policy Updates

Pratimde Solutions Private Limited reserves the right to update or modify this Shipping Policy at any time without prior notice.

Any changes will be posted on this page.